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Skip framework navigation to main content 1.0 Program Management
    1.2 Program Management Planning
        1.2.5 Develop Quality Assurance Plan
            1.2.5.1 Develop ISO 9000 Quality Management Plan

1.2.5 Develop Quality Assurance Plan


Quality Assurance
Quality Assurance (QA) is the process of establishing, documenting, and maintaining a system to ensure that the program and its products conform to specified requirements. Quality assurance includes quality of design, quality of processes, and quality products which meet customer expectations throughout their useful life.
 
NPD 8730.3 , NASA Quality Management System Policy (ISO 9000) establishes that it is NASA policy to:
  1. "Establish Quality Management Systems (QMS) within NASA to identify and control processes to assure the quality of hardware, software, and services provided."
NASA quality management systems are based on the ISO 9000 series standard (discussed further in PBMA Section 1.2.5.1, Develop ISO 9000 Quality Management Plan). This standard defines what is typically called a 'basic quality system.'
 
Advanced Quality Systems (AQS) build upon a basic quality system and are discussed in PBMA Section 4.3.1, Implement Advanced Quality Concepts - Design.
 
Quality Assurance Plan
The Quality Assurance Plan is typically developed as a subset of the overall Safety and Mission Assurance Plan (reference PBMA Section 1.2.2, Develop Overall Safety and Mission Assurance Plan). The QA Plan defines the detailed quality assurance requirements and activities to be implemented during the formulation, design, manufacture, and test phases of a program or project.
 
Some of the areas the Quality Assurance Plan may address include (but are not limited to):
  • Quality Planning
  • Design and Development
  • Change Control
  • Contractor Surveillance
  • Procurement
  • Receiving, Processing, Fabricating, Assembly, Test, and Inspection Control
  • Contamination Control
  • Materials
  • Metrology and Calibration
  • Handling, Packaging, Packing, and Storage Controls
  • Quality Records
  • Quality Audits
  • Process Improvement
  • Software Quality
Software Quality Assurance is addressed specifically in PBMA Section 5.2.1.4, Develop Software Quality Assurance Plan.
 
Quality Assurance References:
  1. Quality Assurance links provided on the Code Q, Office of Safety and Mission AssuranceLinks to a different Web site SMA Documentation TreeLinks to a different Web site for Quality Assurance.
  2. NPD 8730.5 NASA Quality Assurance Program PolicyLinks to a different Web site
  3. Section 6.3 of NASA Systems Engineering Handbook SP-610Sexternal linkLinks to a different Web site.
See the following examples of Quality Plans in the PBMA Best Practices:

1.2.5.1 Develop ISO 9000 Quality Management Plan


NPD 8700.1C, NASA Policy for Safety and Mission SuccessLinks to a different Web site establishes that it is NASA policy to:
  • "Have key processes third-party certified to the International Organization for Standardization's (ISO 9000) Quality Management System Standards by an internationally recognized registrar."

Furthermore, Section 5.e.1 states that PPMs are responsible for:

  • "Implementing SMA policies, plans, techniques, procedures, and standards, including the implementation of ISO 9000 standards, within the programs and projects."
NPD 8730.3 , NASA Quality Management System Policy (ISO 9000) establishes that it is NASA policy to:
  • "Implement within NASA a QMS in accordance with the ISO 9000 QMS Standards.
  • Contractually require NASA suppliers to be third-party certified in those cases where it is determined to be appropriate and beneficial to NASA."
The ISO 9000external link standards are designed to help organizations set up quality systems in the design, development, production, installation, testing, inspecting, and servicing of products. The NASA QMS references the following three ISO subsections:
  • ISO 9001 - Contains guidelines for the design, production, installation, and servicing of products.
  • ISO 9002 - Contains guidelines for production and installation of products.
  • ISO 9003 - Covers the final inspection and testing of products.
Note:  ISO 9001:2000 combines these three standards 9001, 9002, and 9003 into one.
 
For answers to frequently asked questions regarding ISO 9000, see the American Society for Quality (ASQ)external linkLinks to a page in a new window ISO 9000external link Web site.

PBMA Video Nuggets on This Subject:

Useful information and assistance before you view movies

James A BurresciaISO 9000
Video :: Transcript
James A Burrescia
SQ&MA Special Projects, United Space Alliance (USA), Texas
Video Running Time -- 1:11

James A BurresciaISO 9000 is Good Management
Video :: Transcript
James A Burrescia
SQ&MA Special Projects, United Space Alliance (USA), Texas
Video Running Time -- 1:07

1.2.5.1.1 3rd Party Audit Plan


To be registered to the ISO 9000 standard requires having an accredited independent third party conduct an on-site audit of the organization's operations against the ISO 9000 requirements. Upon successful completion of this audit, the organization will receive a registration certificate that identifies the quality system as being in compliance with ISO 9001, 9002, and/or 9003.

In addition, the accredited third-party registrar will perform periodic surveillance to assure that the quality system is being maintained. Many registrars also require a full re-audit after a specified time (typically three or four years).
 

1.2.5.1.2 Self Audit Plan


Organizations that implement an ISO 9001 or ISO 9002 quality system must also perform regular internal audits to verify the effectiveness of the quality system. Individuals within the organization must be trained as auditors in how to perform an ISO 9000 audit.

See the following examples of Self Audit Plans in the PBMA Best Practices:



last modifed: Jul 3 2007 2:26PM
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